Amazon
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Having trouble with two-way SMS in AWS End User Messaging? Junior walks through how to troubleshoot inbound message failures, missing numbers in Amazon Connect, and activation issues.
0:00 Introduction
0:24 Common two-way SMS issues overview
0:42 Validate sender's phone number via CloudShell
1:19 SNS event destination: IAM role permissions
2:16 SNS topic policies and KMS key policies
2:54 Amazon Connect event destination: verify region
3:27 Verify IAM role connect permissions
4:07 Two-way SMS number not appearing in Connect
4:52 Phone number quota check via Service Quotas
5:32 Two-way SMS activation not available
5:47 Closing
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This video is part of the AWS Knowledge Center series: trusted, expert-reviewed answers to common questions across AWS services.
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2026/09/17
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